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The hotel is set in a beautiful location just north to...
The hotel is set in a beautiful location just north to Marrakech with beautiful views of the Atlas Mountains. Soon as you walk into the lobby you smell beautiful fresh burning bakoor which gives the place a very warm and welcoming feeling! Once we had checked in we were taken to our room which had a lovely view over looking the swimming pools and entertainment area. The room itself was very clean and had a fresh feel to it also. The kids absolutely loved and enjoyed the Aqua Park and spent most of their day having fun and making friends in and around the multiple water slides and attractions that are there. The buffet restaurant which was very clean very presentable was second to non, having been to all-inclusive hotels before I was a bit wary about what the food would be like, but I was taken a back and very surprised at the high standard and the amount of effort and care which had been put in to cook that amount food everyday 3 times a day, the food was amazing every single day without fail and was always fresh and to a high standard! In the evening after your dinner you could head down the lobby and the disco area where the animation team namely Walid Hala Zak Fadwa and the others laid on some very very enjoyable family oriented entertainment and fun every night for a few hours as they would do throughout the day with the Aqua Gym Yoga Zumba and other activities during the day for all the guests to take part in also!! All in all I would say this was probably the best hotel I have stayed for a long time and will definitely be returning very soon!!
Thanks to all who made our holiday fun enjoyable and created lots of memories for us.
Mohammed
United Kingdom
10
Scored 10
The employees are friendly.
The employees are friendly. The food was good and the service is great. Special thanks to Zineb and Abdelsadiq. They helped us during our stay. My wife felt sick because of the pregnancy. So Abdelsadiq came direct to see her and brought her to a clinic. He was so friendly and caring. My wife and i had a pleasant experience and we definitely will come back.
Noor
Netherlands
4.0
Scored 4.0
The rooms are large. there is enough space for 2 people and...
The rooms are large. there is enough space for 2 people and 2 kids. there are enough swimming pools. The aqua park is nice and fun. Food is was ok. The personnel were very friendly and helpful.
The distance to the city is quite far. The rooms definitely need a makeover. Closet-doors are hitting the floor and cannot close well. the shower-head was broken. The toilet leaks water all the time. Warm water is coming and going, you'll never know when you can get a hot shower.
External noise can be heard from the hallway or from the swimming pools. the noise was so loud on a Sunday that the kids could no sleep because of the loud music outside.
The aqua park closes too early.
Mourad
Netherlands
8.0
Scored 8.0
If you decide to go to Medina square I suggest you get a...
If you decide to go to Medina square I suggest you get a guide because you will not enjoy it from all the hassling. We met a lovely man called Mohammed who took us around the square it was quite a lovely experience
Incredibly friendly staff, some of the best at any resort I've been to across the world.
Water Park has plenty of rides and can keep entertained for a number of days.
Hotel has free shuttle bus to and from town which is useful if want to check out Marrakech for a day.
Plenty of choices of food at each meal, and each meal of the day was well prepared (unlike other all inclusives I've been to where lunch just feels like not worth going to).
Rooms were comfortable and clean.
We came back to the hotel for the second time, this time for my birthday.
Good news - we got an upgrade (no one told us, but the room was bigger than usual).
They still keep animation going and it's great. The team has changed (personally, I liked the previous one from April 2022), and they try to include you in activities.
F&B: we loved PIZZA! TOP.
Reception: Khalid at the check-out was great! We left with an amazing ingression and we will surely come back.
The staff were very helpful and and full of enthusiasm. Our retun flight was 11.30pm and they kindly let us have the room till 8pm (with a small fee).
The animation team was fantastic. They made my sons birthday very special.
The aqua Park was absolutely fantastic with rides for every age group.
The hotel had amazing pools and was kept clean.
The food at the buffet was delicious.
I would truly recommend this resort as this has many facilities for adults and children. The staff were absolutely wonderful especially Samah, Oumaima, Mounir, the house keeping staff iymaan was lovely. All the staff in the restaurant were very friendly. Shuttle bus goes free to the city centre. One top hotel.
Everything in the hotel was amazing. Our kids the hotel so much as they didnt wanted to leave. Zineb in the reception always looked after us .Mr Samer in the resturant always made sure that we have drinks on the table and kids have eaten. :)
I would highly recommend this place.
we really enjoyed our stay. the water park was part of the hotel. it was safe and secure. we were blessed with really good weather. we had 2 rooms. housecleaning were prompt and polite. we were able to book excursions with hospitality. all in all it was great.
The hotel staff are super friendly and nice. Thank you Amina, Fatima, Mina, Younes. My kids have enjoyed the water park activities. The food was varied and healthy. I recommend this hotel as I will visit it aging next time.
Again thanks to the amazing staff one by one.
The hotel itself is so big and clean, got too much facilities but the thing that make it amazing is the staff members, they’re so polite and cheerful, specially the reception staff and the guest relation Zineb.
I extended my stay and I will be definitely coming back
The food was fresh and delicious with different choices each day. The water park was ace and the hotel facilities were excellent. The standard of cleanliness in the public areas was super high. The staff were excellent expecially Hamza on the front desk.
The hospitality was phenomenal! the General Manager, to Noura, Rashid, Samir and everyone else….it was exceptional.
I’ve never been made to feel as welcome at any other hotel I’ve ever stayed at
This is not my first time stay. The hotel and everyone from the reception to the restaurant, everything is good. My kids are very happy and that’s the 1 reason I’m here.
Hotel was excellent!
Staff were always so friendly and very helpful.
The swimming pools and the slides were great fun and they had a good variety in the food.
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